At Wholesale Perfume Shop, we want every customer to shop with confidence and have a positive experience when purchasing from our store. We are committed to providing high-quality products and reliable service. If for any reason you are not completely satisfied with your purchase, please review our Returns and Refund Policy carefully before initiating a return.

Return Eligibility

Wholesale Perfume Shop accepts returns within 30 days from the date of delivery, provided that certain conditions are met. To qualify for a return, the product must be unused, unopened, and still in its original sealed packaging. The item must also be in the same condition as when it was received and must remain suitable for resale.

In addition, customers must be able to provide valid proof of purchase, such as the order number, receipt, or order confirmation email associated with the purchase.

Please note that any product that has been opened, used, tested, altered, or tampered with will not be eligible for return. For safety and hygiene reasons, we are unable to accept products that no longer meet resale standards.

How to Request a Return

Customers who wish to return an item may submit a return request through their account on our website.

To begin the return process, log in to your account using the email address that was used when placing the order. After logging in, navigate to your order history and select the order that contains the product you would like to return. From there, you may submit a return request for any eligible items.

If you are unable to access your account or prefer assistance with the return process, you may contact our support team directly by sending an email to infowholesaleperfumeshop@gmail.com. Our team will review your request and provide guidance on the next steps.

Once your return request has been reviewed and approved, you will receive detailed instructions explaining how to send the product back to us.

Non-Returnable Items

Due to health, safety, and hygiene reasons, certain items are not eligible for return or exchange.

These items include cosmetics, skincare products, and any items that have been opened, used, or tested after delivery. Once these products have been opened, they cannot be resold, and therefore they are considered final sale.

We encourage customers to carefully review product descriptions and details before completing their purchase to ensure they select the correct item.

Return Shipping Instructions

Once your return request has been approved, the item should be securely packaged and shipped to the return address provided below. Proper packaging is important to ensure that the item is not damaged while in transit.

Return Address

Wholesale Perfume Shop
Chandler Fashion Center
Arizona, United States

We recommend using a trackable shipping method to ensure that your return can be monitored during transit. After shipping the package, customers should send the tracking number to our support team so that we can confirm and monitor the return shipment.

Shipping Costs and Refund Deductions

Customers are generally responsible for covering the cost of return shipping when returning an item. However, if the return is due to an error on our part, such as receiving the wrong product, a defective item, or an item that arrived damaged, Wholesale Perfume Shop will cover the cost of return shipping.

We do not charge any restocking fees for approved returns.

Refund Process and Timeline

After the returned item arrives at our facility, it will be inspected by our team to confirm that it meets the return eligibility requirements.

Once the inspection has been completed and the return is approved, a refund will be issued to the original payment method used during checkout.

Please note that depending on your bank or payment provider, it may take approximately 3 to 7 business days for the refund to appear in your account or statement after it has been processed.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving the package so that we can resolve the issue as quickly as possible.

When contacting us about a damaged or incorrect item, please provide the following information:

• Your order number

• A description of the issue

• Clear photos of the product and the packaging

This information helps us investigate the problem and determine the appropriate solution. If the issue is confirmed, we will arrange for a replacement or refund and will cover any necessary return shipping costs.

Exchanges

At this time, Wholesale Perfume Shop does not offer direct exchanges. If you wish to receive a different product, you may return the eligible item for a refund according to our return policy and then place a new order for the desired product separately.

Important Notes

Returns that are sent back to us without prior approval may not be accepted. Customers should always request authorization before returning any product.

We also strongly recommend using a reliable shipping service that provides tracking information. Wholesale Perfume Shop cannot be held responsible for return packages that are lost, delayed, or damaged while in transit.

Company Contact Information

If you have any questions about our Returns and Refund Policy or require assistance with a return, please feel free to contact us using the information below.

Website Name: Wholesale Perfume Shop
Email: infowholesaleperfumeshop@gmail.com
Phone: +1 (714) 857-4305
Address: Chandler Fashion Center, Arizona, United States

Our customer support team aims to respond to inquiries as quickly as possible, typically within 24 hours.